Your Privacy Matters.

1. Introduction

Memora Creations is an online store offering home decoration and gifting products.

This policy describes the personal information involved in operating our website and customer services.

We aim to handle personal information responsibly and in accordance with applicable law.

2. Information We Collect

Depending on how you use our website, information we may collect includes:

• Full name, mobile number and email address, where provided.
• Delivery address, city, state and PIN code.
• Account registration and login information.
• Order details, selected products, payment method, payment status and order history.
• Wishlist, product reviews, ratings and photographs submitted through supported features.
• Customer support enquiries and information voluntarily shared with our team.
• Technical information such as device, browser, network and request information that may be processed by the website or hosting providers.

3. How We Use Information

Personal information may be used to:

• Create and manage customer accounts.
• Process and manage orders.
• Arrange shipping and delivery.
• Confirm payment and investigate payment related problems.
• Manage eligible cancellation and refund requests.
• Provide customer support.
• Display customer-submitted product reviews after applicable moderation.
• Maintain website security and investigate suspicious activity.
• Meet applicable legal and record-keeping obligations.

4. Payment Information

Memora Creations offers supported payment methods shown at checkout, including Cash on Delivery and online payments through Cashfree.

Online payment processing is handled through the payment service provider's systems.

Our order records may contain transaction references, payment status and the amount paid or payable.

The payment provider may process additional information required to authorise and complete transactions, subject to its own privacy practices.

5. Service Providers and Information Sharing

Information may be shared with service providers when necessary to operate our store or provide requested services.

Depending on the functionality being used, these may include:

• Payment processing providers such as Cashfree.
• Delivery or courier partners, where shipment arrangements require customer delivery details.
• Website hosting, database and technical infrastructure providers.
• Media storage services used for product images and uploaded review photos.
• Email or communication providers used for customer support and transactional messages.

Information may also be disclosed where legally required or necessary to address fraud, security or legal claims.

6. Cookies and Website Technology

Our website uses authentication and other technical mechanisms to support customer login, account sessions and website functionality.

Cookies or similar technologies may also be used by service providers involved in operating the website.

You can manage cookies through your browser settings. Blocking essential cookies may prevent login or account-related features from working correctly.

7. Information Security

Memora Creations uses technical safeguards intended to protect accounts, orders and customer information.

Customer login details and payment-related processes are handled through the website's supported security mechanisms.

No internet-based service can guarantee absolute security.

Customers should protect their login credentials and never share their password or OTP.

8. Data Retention

Customer information may be retained for purposes such as account administration, order fulfilment, support, financial record-keeping, fraud prevention and legal compliance.

Retention depends on the information involved, its purpose and applicable legal requirements.

If you wish to enquire about the retention or deletion of your personal information, please contact us.

9. Your Choices and Requests

Customers may use available account features to review or update certain profile information and delivery addresses.

You may contact customer support to request information about your personal data or seek correction, withdrawal of consent or deletion, where applicable.

Requests will be reviewed in accordance with applicable legal requirements and any necessary account verification.

Some information may need to be retained for legal, payment or transactional reasons.

10. Customer Communications

We may communicate with customers regarding orders, account support, payment issues or customer service requests through available channels.

Optional automated WhatsApp order updates are not currently enabled on our website.

If we introduce additional optional messaging services, we will explain the applicable choice and permission process.

11. Children's Privacy

Our store is intended for customers who are legally able to enter into purchases or who have appropriate parent or guardian involvement.

If you believe personal information relating to a child has been provided without appropriate authority, please contact customer support.

12. Changes to This Policy

This Privacy Policy may be updated to reflect changes in our operations, services or applicable legal requirements.

Updated versions may be published on this page with a revised date.

13. Privacy Enquiries

If you have a question about this Privacy Policy or how information is handled, contact Memora Creations.

Email: memoracreations.care@gmail.com

WhatsApp: +91 88740 50204

Please include a clear description of your request. Do not send your password, OTP or complete payment credentials.