Return, Cancellation & Refund Policy

1. Policy Overview

At Memora Creations, we aim to provide clear product information and helpful customer support.

Cancellation, return and refund handling may depend on the order status, payment method, product condition, the nature of the issue and applicable consumer protection laws.

Customers can contact us for assistance with an incorrect product, damaged item, delivery issue, cancellation or refund enquiry.

2. Order Cancellation

Cancellation options depend on the payment method and current order status.

• Cash on Delivery: Eligible COD orders may be cancelled through My Orders before they enter a status where online cancellation is no longer available.
• Cashfree Online Payment: Customers may submit a cancellation request for eligible orders. Payment verification and support review may be required.
• Dispatched Orders: Cancellation may no longer be available through the website. Contact customer support for assistance.

View My Orders

3. Return Requests

If you have a problem with a delivered product, contact Memora Creations Customer Support promptly after receiving it.

Please explain the issue and provide the Order ID, product details and supporting photographs where relevant.

We will review the request and advise you about the available next steps.

A request is not automatically approved simply because it has been submitted. Any mandatory rights under applicable law remain unaffected.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or different from the ordered item, please notify our support team promptly.

To help us investigate, please share:

• Your Order ID.
• The affected product name.
• A description of the problem.
• Clear photos of the product and packaging, if available.

Keep the item and packaging reasonably available while the issue is being reviewed, where practical.

Depending on the situation, available remedies may include replacement, refund or another appropriate resolution.

5. How to Request Assistance

Follow these steps if you need assistance with a cancellation, return or refund.

6. Refund Process

Refunds are handled according to the applicable order issue, payment method, verified transaction information and relevant consumer rights.

For an online payment, a refund may require payment gateway verification and administrative review before processing.

If a refund is approved, we will provide information about the refund method and any available transaction reference.

The time for funds to appear may depend on the payment provider, bank and applicable processing requirements.

7. Important Conditions

• Return and cancellation eligibility can depend on the product, transaction and nature of the complaint.
• Do not send a product back without receiving return instructions from customer support.
• If a return is authorised, support will explain the return method and applicable shipping arrangements.
• Change-of-mind returns are not automatically available for every product. Check the applicable product terms or contact support.
• This policy does not limit any non-excludable rights available under applicable consumer law.

8. Customer Support

If you need help with cancellation, returns or refunds, contact Memora Creations.

Email: memoracreations.care@gmail.com

WhatsApp: +91 88740 50204

Include your Order ID and a short description of your concern. Never share your password or OTP.