Terms & Conditions
Please read these terms before using our online store or placing an order. They explain how shopping, payments, delivery, account use and customer support are handled at Memora Creations.
Product availability, prices and order details should be reviewed before checkout.
Supported payment methods and final charges are displayed at checkout.
Shipping depends on product availability and courier serviceability.
1. Introduction
Welcome to Memora Creations, an online store offering home decoration and gifting products.
These Terms & Conditions describe the general conditions for browsing, creating an account and purchasing from our website.
Any mandatory rights available under applicable Indian consumer laws remain unaffected.
2. Customer Eligibility
Customers must be legally capable of making purchases or have appropriate parent or guardian involvement.
Information provided while registering or ordering should be accurate, complete and current.
3. Customer Accounts
Some shopping features require a registered customer account.
You are responsible for keeping your password and login credentials confidential.
Contact us if you suspect unauthorised access to your account.
Never share passwords, verification codes or OTPs with anyone.
4. Products & Descriptions
We aim to display clear information about our home decor and gifting products.
Product colour, appearance and visual details may vary slightly depending on screen settings and lighting.
Product specifications, included accessories, dimensions and materials should be checked on the relevant product page.
If you need clarification before purchasing, please contact us.
5. Pricing & Charges
Product prices are shown on the website and the applicable order amount is calculated at checkout.
The checkout summary may include product discounts, eligible coupon discounts and delivery charges.
Please review the complete payable amount before confirming an order.
Any applicable tax treatment should be reflected in the relevant transaction documents as required by law.
6. Placing an Order
Customers can select available products, provide a delivery address and choose a supported payment method.
An order may require additional payment, inventory or fulfilment checks.
After placing an order, customers can view its status through My Orders.
If an order cannot be fulfilled, we will review the available resolution in accordance with applicable law.
7. Payment Methods
The website currently supports Cash on Delivery (COD) and online payments through Cashfree, where available.
Online payments are subject to confirmation from the payment gateway.
A pending payment status does not establish that a payment succeeded or failed.
If your payment result is unclear, check My Orders and contact support before attempting another payment.
8. Shipping & Delivery
Delivery availability depends on destination PIN code, courier coverage and fulfilment conditions.
COD availability may differ from prepaid delivery availability.
Shipping charges are displayed in the checkout summary.
Delivery estimates, when provided, are subject to logistical conditions.
Read our Shipping & Delivery Policy for more information.
9. Cancellation, Returns & Refunds
Available cancellation options depend on the payment method and order status.
Eligible COD orders may be cancelled through the website before the applicable cancellation cut-off.
Cashfree cancellation requests may require payment verification and support review.
Return or refund requests may be reviewed according to the nature of the product issue and applicable law.
Please read our Return & Refund Policy .
10. Customer Reviews
Eligible customers may submit product ratings, comments and photographs through supported review features.
Reviews may be moderated before appearing publicly.
Do not submit misleading content, someone else's personal information, unlawful material or photographs you are not authorised to share.
11. Acceptable Website Use
Customers should use the website lawfully and avoid activities that interfere with its normal functioning.
- Do not attempt to access another customer's account.
- Do not submit intentionally false transaction details.
- Do not attempt to manipulate prices or payments.
- Do not upload harmful or unlawful content.
12. Website Content
Website branding, descriptions, visual materials and other content may be protected by intellectual property rights belonging to their respective owners.
Using this website does not automatically grant permission to commercially reproduce protected materials.
13. Responsibilities
Customers should provide a valid address and reachable contact number for order fulfilment.
We aim to address genuine complaints about product quality, delivery, payment and other shopping issues through customer support.
Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.
14. Privacy & Personal Data
Customer information is used for services such as account management, order processing, delivery and support.
Please review our Privacy Policy to learn more about data handling.
15. Changes to These Terms
These Terms & Conditions may be updated to reflect changes to our services, operations and applicable law.
Updated terms may be published here with a revised date.
Changes will apply in accordance with applicable law and will not remove mandatory rights relating to earlier purchases.
16. Contact Us
For questions about these Terms & Conditions or your order, contact Memora Creations.
Email: memoracreations.care@gmail.com
WhatsApp: +91 88740 50204
For order enquiries, please include your Order ID. Never send your password or OTP.
Need Assistance?
Contact our customer support team for questions about orders, payments, products or these terms.
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